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Measuring Value in Healthcare: Identifying Metrics for Patient Care, Quality, and Cost
One outcome for the value of care in healthcare is patient satisfaction. This metric measures the level of satisfaction that patients have with the care they receive from healthcare providers.
You learned that value is about knowing the stakeholder’s wants and needs related to a project. Measuring value depends upon selecting the right metrics, which are qualitative and quantitative.
Nurse Leaders, and the teams they lead, are responsible for the outcomes of the patient experience. In healthcare, the most highly ranked values by patients are care, quality, and cost. Understanding which metric to use to measure these values is critical to successful outcomes. For your discussion, identify one (1) outcome for each of the values (care, quality, cost) and determine a metric to measure the value of this outcome. Explain in detail why it is the correct metric to use and the process of how the data will be collected, measured, and analyzed.
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