Understanding the importance of customer satisfaction

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Please review the below scenario and prepare a strategy for the situation. Please record a video and submit your speech based on the scenario.
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You are the manager of a popular restaurant. An angry customer wants to speak with you. The customer’s group was told they would be seated within 15 minutes. Forty minutes later, they were seated by a less-than-pleasant host. The meals were served cold, and the meat was under cooked. These customers have been regular patrons to your business until now. You must develop a management solution for these unhappy customers in order to keep them coming back to your restaurant. You are to address their concerns and convey a viable management solution to their issues, and retain their business.
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Your video speech must address the customer’s concerns and provide a management solution. The speech should include all of the concepts that have been touched upon thus far in the class. The recorded speech should last between 2-3 minutes in length.
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Please consider the following factors:
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How will you begin, catch the audience’s attention, and establish credibility?
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What will be your key idea?
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What main points will develop your key idea?
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How will you conclude your speech?
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Your performance will be evaluated on the following indicators:
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Appropriate type of communication in the workplace and communication network.
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Communication of a customer serviced solution to retain customers.
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Understanding the importance of customer satisfaction.
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The use of paralanguage and empathetic listening when resolving customer complaints.
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Speaker talking loud enough to hear easily.
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Presentation free of speech errors (poor grammar, mispronunciations, and so forth).
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Control of nervous mannerisms, appear confident, and maintain eye contact with audience.
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I will be recording myself when reading this paper.

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