Title: "The Customer Journey of Purchasing a Netflix Membership: An Analysis through the Lens of the Customer Decision Journey" Introduction: The customer decision journey is a theory developed by McKinsey & Company which outlines the stages that a customer goes through

create a customer journey map on your personal experience on buying a netflix membership.
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make sure to link it to a theory
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Title: “The Customer Journey of Purchasing a Netflix Membership: An Analysis through the Lens of the Customer Decision Journey” Introduction: The customer decision journey is a theory developed by McKinsey & Company which outlines the stages that a customer goes through