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Scenario
In response to a quality initiative at LiveWell, the Health Information Management (HIM) department is revamping the training process in 3 areas: patient identification in registration, record analysis, and research using secondary databases. As the HIM supervisor, you will be developing training materials in response to this quality improvement initiative. In order to do this, you will focus on problematic concepts in each area to improve the overall quality of work performance in the Revenue Cycle.
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