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Please review the attached paper that you wrote for me a few weeks ago. Please add 3 pages to the document and review the rubric for the required references for 10. Also, read the following from the Professor to help increase the paper length.
Please discuss and organize our paper around the following:
Part 1: Context Please set the reader up to understand what will follow in the paper by briefly describing:
The organization you are studying;
The specific program or policy of interest:
How is that organization using IM/IT today for that program;
Who was the public sector administrator, CIO/CTO, elected or appointed official, or another policy maker you talked with; and
Her/his role (and reporting structure) in the organization.
Part 2: Findings—What Did You Learn from Her/Him? Parts 2 and 3 are the heart of the paper.
Focus primarily on what you learned from the actual interview/discussion. What insights did you get from her/him about the value of technologies in public sector services?
See the suggested discussion topics/questions below for guidance.
Part 3: Assessment and Recommendations—What Would You Do?
What is your assessment, based on what you learned in the course and in the interview, how effectively that agency is maximizing—or not—IT/IM for that specific program or service?
What insights and recommendations do you have on ways that organization can increase its effective and impactful use of technologies and information to improve the service you discussed in Parts 1 and 2.
Incorporate applicable Biblical principles in the discussions above.
Here, again, are several coaching suggestions.
Prepare: learn about the agency and the person before you even ask for their time. Don’t wing it and waste their time. They are meeting with you as a courtesy. Watch the John Gauger discussion for wise insights.
Seek to understand what it is like to stand in that person’s shoes and view IT/IM from her/his perspective.
Be aware that these are public agencies so whatever you discuss and write may be considered an open record and available to the public and press.
Make this an interactive conversation vs. strict Q and A.
Mention in some casual way how you have prepared for the conversation and, thus, know something about the agency and the person as well. Shows your interest, investment, and enhances your credibility.
Start at a high level.
Be certain to ask how COVID has changed—and continues to change—the way they deliver their services. Did COVID accelerate adoption of new technologies? What impact on their network and security?
What does that person envision her/his agency customer/client/citizen/student experience will be in 1-2 years?
How will existing and emerging technologies enable and enhance those user experiences and outcomes?
Keep the focus on use cases. Avoid a deep dive on the technologies—this is about use cases and impacts not bits and bytes.
Ask her/his thoughts about the major topics we studied in the course, e.g., ethics, IoT, cybersecurity, etc.
Do the agency decision makers and agency funding sources consider IT to be a commodity or a critical business necessity?
Where does the CIO report in the organization? That is very important (see the Gauger video for insights on why).
Recruiting and keeping IT staff in public sector is difficult. What are they doing to help address that challenge?
How are they investing in IT staff professional development?
Very important questions. Do not ask these at the beginning of the discussion but near or at the end. The answers will tell you much about that person and her/his goals for IT and personally.
What does that person envision her/his legacy to be when she/he leave the agency or that role??
How will technologies and information help you deliver on that vision?