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In this unit, you will focus on the importance of delivering your message in words, including how the characteristics of language interact in ways that can improve and diminish effective business communication. Language plays a significant role in how you perceive and interact with the world as well as how culture, language, education, gender, race, and ethnicity all influence this dynamic process. Through this unit, you will discover ways to avoid miscommunication and also identify constructive ways to deliver an accurate message to a targeted audience.
McLean, S. (2010). Business Communication for Success. The Saylor Foundation. Licensed under a Creative Commons Attribution- Non-Commercial-Share Alike 3.0 License without attribution as requested by the work’s original creator or licensee.
Supplemental Readings (these readings are not required but are beneficial for an expanded knowledge base within this unit)
1) The “I Have a Dream” speech by Martin Luther King Jr. is one of the most famous speeches of all time. View it on video and read the text http://www.americanrhetoric.com/speeches/mlkihaveadream.htm
2) To learn more about being results-oriented, visit the Web site of Stephen Covey, author of the bestseller The Seven Habits of Highly Effective People https://www.stephencovey.com
Trifocus Fitness Academy (2017, June 6). 9 ways how you can improve your verbal communication skills [Video]. YouTube.
Chapter 2 discusses the 6 major barriers to effective business communication. List the 6 major barriers and discuss, in paragraph format, an example of each. Also, include at least one example that you yourself have used in the past and how this hampered your ability to communicate. Try to think of examples that were used in a business setting.
Prepare a two page (double-spaced) essay on this topic. Cite references to material that you use in preparing the essay, according to APA conventions.