Customer relationships

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This week our eText focuses on customer relationships. Consider your favorite restaurant and answer at least 5 of the following questions in relationship to what you’re learning about building strong customer relationships. Then rate the restaurant on its overall customer service on a scale of 1 to 5, with 1 being very poor and 5 being excellent.
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• How long do you typically wait to be seated?
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• How long do you typically wait to have your order taken once seated?
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• Does your server usually introduce him/herself?
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• Does your server usually tell you of daily specials or make recommendations?
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• How long does it ordinarily take after you have ordered before you get to eat?
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• Does the restaurant provide free appetizers, such as bread or chips?
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• Does the restaurant provide free refills on your drink? Do you have to ask for refills?
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• Does the server make you ask for the check?
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• Does anyone check on the quality of your meal?
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• Does this restaurant provide any incentives for frequenting their establishment?
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• Name the top three reasons you like this restaurant so much. Be specific.
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Now, relate what you wrote above to what you’re leaning in the eText. Be sure to cite and reference relevant content.
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DB POSTING REMINDERS:
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Please remember the initial post should be written as early in the week as possible, and the peer responses are due by Saturday evening.
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Be sure to reference your eText or other research to support your response. You will be graded on how you relate the class readings to your initial post.
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When you make your initial post, please fully answer the question and make substantive responses – i.e. at least 200 words that really dive into the topic and show that you’ve read in your texts and done research to support your opinions.
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Apply appropriate examples that illustrate your points – feel free to bring your workplace experiences into the discussion. It helps us all learn when we can relate our past workplace experiences to what we’re learning here in the discussions.
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You must reply substantively (at least 50 words that welcomes further discussion) at least twice to your classmates and/or your instructor.
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All discussions and assignments required the use of APA to cite and list references. APA stands for the American Psychological Association and the the guidelines that they develop for formatting and citing sources in research papers are required in many college level classes that deal with areas of Business, Criminal Justice and Education. Here you will find some practical information about what APA style and format are and how to use them.

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