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Module 02 Article Review.
Read the assigned Harvard Business School article entitled, “United Breaks Guitars,” by Julia Hanna.
In the text field provided in this activity, write your response to the following topic, by clicking “Add Submission.”
Briefly explain how United Airlines could have better used social media in order to correct the poor customer service they delivered.
NOTE: Be sure to click “Submit Assignment” in order for it to be graded.
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